Goals and Objectives

Central Services Division

Consumer Protection and Victim Services, Office of

Consumer Protection

Victim Services

Office of Consumer Protection and Victim Services Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Assist and educate consumers
New complaints received 386 452 385 400
Complaints closed 340 449 432 485
Calls to toll-free consumer number 1,610 1,482 1,869 2,235
Materials distributed 200 1,410 1,390 1,410
Compensate innocent victims of crime
New claims received 359 306 325 371
Claims settled 266 329 426 297
Compensation paid $426,853 $300,393 $684,112 $240,635
Funds recovered $101,771 $89,761 $112,992 $133,687
Compensation deferred until following fiscal year due to funding shortfall (per fiscal year) Not applicable ($309,360) Not applicable ($579,702)

Criminal Investigation, Division of

Mission: To provide public safety services and expertise, in partnership with other local, state, and federal public safety agencies throughout Montana, ensuring the health, welfare and safety of our citizens.

Criminal Investigation

Criminal Investigation Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Respond to requests for assistance in criminal investigations
Investigations and cases 244 259 308 222
Provide fire inspections and life-safety inspections
Inspections 487 597 668 883
Provide training to local agencies
Training sessions 72 71 66 61
Perform criminal history record checks
Checks for the public 37,188 41,067 43,340 44,223
Checks for criminal justice agencies 157,914 173,172 187,712 137,775
Process fingerprint cards
Criminal arrest cards 10,387 12,469 11,494 11,578
Civil cards 9,276 9,120 10,757 10,146
Assist and train law enforcement
Participants in instructor-led courses 297 275 246 352
Participants in web-based courses 2,433 3,587 5,134 3,116

Law Enforcement Academy

Law Enforcement Academy Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Provide various training programs on campus and throughout the state to meet law enforcement needs
Number of Basic Courses offered     9 10
Number of students who completed Basic Courses     237 265
Number of MLEA Professional Programs offered     57 9
Number of students who completed Professional Programs     939 273
Number of Regional Programs offered     52 23
Number of students who completed Regional Programs     860 392

Forensic Science Division

Mission: To provide scientific and technical support to Montana's law enforcement community.

Forensic Science Division Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Process cases received from law enforcement
Cases received 2,694 2,659 2,581 2,644

Gambling Control Division

Gambling Control Division Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Collect video gambling machine taxes from licensed establishments
Collected (in millions) $30.03 $30.5 $31.8 $31.6
Issue gambling permits
Issued 19,097 3,230 20,058 2,168
Conduct liquor and gambling license investigations
Completed 532 403 644 465

Highway Patrol Division

Mission: To safeguard the lives and property of the people using the highway traffic system of Montana through education, service and enforcement.

Field Forces Bureau

This bureau is comprised of the uniformed troopers who perform traffic patrol duties.

Field Services Bureau

This bureau is responsible for providing support services to the field forces such as supply, training, communications and commercial motor vehicle inspections.

Communications Section

Fleet and Supply Section

Training and Research Section

Management Services Bureau

This bureau is responsible for providing management support services, including facility, personnel, fiscal and records management.

Budget, Finance and Facilities Section

Personnel Section

Records Management Section

Highway Patrol Division Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Increase seatbelt enforcement by 2% per year
Seatbelt tickets and warnings issued 7,201 8,171 5,505 8,019
Install mobile data terminals in 10% of Patrol's 206-car fleet per year
In-car terminals installed 19 15 27 39
Maintain trooper availability to immediately respond to calls
Trooper availability 40.16% 40.58% 38.4% 41.03%

Justice Information Technology Services Division

Mission: Collaborate with our partners and clients in the justice community; work to find timely, innovative technology solutions to support their business processes; and provide quality, cost-effective information technology services and support.

Justice Information Technology Services Division Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Assist law enforcement
Calls to help desk 6,568 6,655 6,601 7,757
Maintain Criminal Justice Information Network (CJIN) workstations statewide
In-office workstations 281 288 295 306
Mobile (in-car) workstations 637 651 675 643
Web-based users 2,231 2,424 2,516 2,643

Legal Services Division

Appellate Services Bureau

Civil Services Bureau

Prosecution Services Bureau

Agency Legal Services Bureau:

Legal Services Division Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Handle criminal appeals and complex litigation in local, state and federal courts
New cases opened 190 182 192 140
Cases closed 210 180 180 180
Issue Attorney General's opinions
Opinions requested 11 10 7 15
Opinions/letters issued 10 7 5 5
Assist and provide training to county attorneys
New matters opened 33 44 54 34
Provide legal assistance to state agencies
New cases opened 110 130 96 89
Hours billed 8,034.3 8,287.15 7,883.1 7,635.9

Motor Vehicle Division

The Motor Vehicle Division (MVD), under Title 61 and Title 23 of the Montana Code Annotated and certain federal statutes, is responsible for:

Records and Driver Control Bureau

The bureau's mission is to assure that only qualified drivers may legally operate a motor vehicle on Montana roads. The bureau seeks to accomplish this by:

Field Operations Bureau

The bureau's mission is to test driver's license applicants, issue and renew driver's licenses and identification cards, inspect vehicle identification numbers and provide investigative services for special driver's licensing problems. The bureau seeks to accomplish this by:

Title and Registration Bureau

The bureau's mission is to issue vehicle titles and registrations to protect Montana vehicle owners and lien holders, investigate odometer fraud and vehicle theft, license and regulate motor vehicle dealers and manufacturers, and maintain vehicle-related records. The bureau seeks to accomplish this through:

Motor Vehicle Division Benchmarks
  7/06 - 12/06 1/07 - 6/07 7/07 - 12/07 1/08 - 6/08
Issue titles for new and used vehicles
Title transactions 229,541 200,313 242,282 233,100
Provide for motor vehicle registrations
Vehicles registered 385,208 419,222 329,749 469,508
Renewal notices issued 517,700 411,290 450,828 418,535
Process motor vehicle lien filings/releases
Lien filings processed 102,941 78,382 90,259 89,810
Lien releases processed 64,072 63,119 65,584 67,143
Regulate motor vehicle dealers/manufacturers in Montana
Dealers and manufacturers licensed 308 1,129 414 886
Provide driver licensing services statewide
Driver's licenses issued 81,320 98,215 83,980 71,903
Motor voter registrations processed 7,839 7,732 8,586 8,143
Perform special extended driving licensing investigations and hearings
Special investigations and hearing conducted 228 169 185 180
Provide vehicle identification number (VIN) inspection services
VIN inspections 528 470 534 599
Create, maintain and disseminate driver records
Documents imaged 141,258 106,800 136,736 95,526
Convictions recorded 39,336 61,822 56,203 55,041
Administer license revocations, suspensions, cancellations and reinstatements
Revocations, suspensions, cancellations, and probationary licenses issued 21,684 21,140 23,143 25,490