Help for Using this Website

Accessibility

The Department of Justice strives to conform to Section 508 accessibility guidelines and be consistent with World Wide Web Consortium (W3C) Recommendations and other web industry standards. Although all of the content is accessible with browsers that support these standards, the appearance of the site depends on numerous things, including the operating system, web browser and version, screen size and resolution, and font/text size selected by the user.

Browsers

If you are using an older browser, you may want to consider upgrading to a web standards-compliant browser. Instructions for downloading and installing the free browsers are available at:

• Firefox
• Microsoft Internet Explorer

Downloadable Forms and Documents

Many of the forms and documents on our website are stored in a proprietary or special format, such as Portable Document Format (.pdf), Microsoft Word (.doc), Microsoft PowerPoint (.ppt) or Microsoft Excel (.xls). If you do not have the application needed to read a document's format, the file can be viewed in your web browser by downloading and installing a free viewer on your computer. Carefully read and follow license agreements and instructions provided at each website before downloading the viewers.

Viewing Portable Document Format (PDF) Files

Download Adobe Reader to view PDF files. If you have questions about or problems with downloading, installing or using this product, visit the Adobe website.

Problems with Saving Filled in PDF Forms

To save a PDF form with the typed in text on your computer or share drive, you must have Adobe Reader 7.03 or later.

Problems with Viewing PDF Files

If you have difficulty viewing a PDF file, you may need to upgrade or update to the latest version of Adobe Reader. Such problems can include but are not limited to the following:

• you receive an Adobe Acrobat upgrade message
• the PDF file seems to be a blank page
• you receive the following error message: "There was an error processing a page. A font contains a bad CMap/Encoding."

Some PDF files are large and may take a long time to download if you try to view them within your web browser. To speed this up, or if you have problems viewing a PDF file, save the file to your computer hard drive and then try opening it in Adobe Acrobat or Reader, rather than through your browser.

1. Right-click (Windows) or control-click (Mac OS) on the link for the PDF file you need.
2. Choose Save Target As in Internet Explorer.
3. In the Save As dialog box, save the file on the Desktop or in a folder where you will be able to find it again.
4. After the file download is complete, start Adobe Acrobat or Reader.
5. Open the PDF file you saved to your computer.

See Adobe's technical support document 328233 for more information about PDF files that don't appear in your web browser window.

Problems with Printing PDF Files

If you can open and view a PDF file, but it fails to print correctly (e.g., the printed output does not match what is on the screen), you may try the following:

1. Right-click (Windows) or control-click (Mac OS) on the link for the PDF file you need.
2. Choose Save Target As in Internet Explorer.
3. In the Save As dialog box, save the file on the Desktop or in a folder where you will be able to find it again.
4. After the file download is complete, open the PDF file with Adobe Acrobat or Reader.
5. From the File menu, choose Print.
6. In the Print dialog, click Advanced and choose the Print as image option.
7. Click OK.

Note: When you print a PDF file as an image, it may take longer to print.

Viewing Microsoft Files

Download Microsoft Word Viewer to view Word files. If you have questions about or problems with downloading, installing or using this product, visit the Microsoft website.

Download Microsoft PowerPoint Viewer to view PowerPoint files. If you have questions about or problems with downloading, installing or using this product, visit the Microsoft website.

Download Microsoft Excel Viewer to view Excel files. If you have questions about or problems with downloading, installing or using this product, visit the Microsoft website.

Print Problems

If you have difficulty printing a page from this website, you may want to consider viewing and printing the page in another browser (see Browsers). You may also try changing the page margins and/or scaling options in your web browser's page setup. If you are still unable to print, see the Contact the Webmaster section below.

If you have difficulty printing a PDF file from this website, refer to the Problems with Printing PDF Files section for suggested solutions.

Firefox Printing Problems

Firefox has several known print-related issues, including the following:

• Print preview - Print preview does not match printed pages and PDFs.
• Long tables - If a table spans more than one printed page, several issues can arise. For instance, text prints on top of text, the table will not print on the first page and bumps to the second page, only sections of the table print, and the footer graphic sometimes cuts off.
• GIF (Graphics Interchange Format) Images - Firefox does not accurately print transparent GIFs — graphic images or logos through which you can see the background. When printed, a white box appears around the image if it is against a background color.

Finding Information

There are several ways you can find information on our website, including:

• Navigate the site using the categories and associated drop-down menus below the photo banner at the top of each page
• Follow the sitewide links at the bottom of each page
• Search for information using the form on either our home page or search page

Contact the Webmaster

If you need further assistance or want to report a possible website error, contact the department webmaster at dojwebmaster@mt.gov. When reporting a broken link, be sure to paste the bad URL into the body of the e-mail message.