MVD’s Title & Registration Bureau Gets New Phone Number
Beginning this Thursday, November 1, the Motor Vehicle Division’s Title and Registration Bureau in Deer Lodge will have a new phone number, MVD administrator Brenda Nordlund announced Tuesday.
The new telephone number to call with questions about vehicle titles and registration is 444-3661. The fax number, 406-846-6039, is not changing.
According to Nordlund, the new number is the result of implementing a voice over Internet protocol (VOIP) telephone system, which uses the Internet like a telephone.
“Our new system will improve customer service,” Nordlund said. “The busy signals customers get during periods of high business activity will be reduced, and we will be able to easily transfer calls between staff in Deer Lodge and other MVD locations like the Helena call center.”
As an additional benefit, the new system eliminates outdated telephone hardware that is difficult to support.
Calls to the old number, 846-6000, will be forwarded to the new 444-3661 number for several weeks during the transition. However, calls to old 846 extensions will not be forwarded to the new 444 extensions. A short options menu will allow callers to select the service they need before being routed to a staff member.